If something’s gone wrong, we want to fix it quickly. Please use one of the contact options below. We’ll acknowledge within 2 working days and aim to resolve within 10. If we can’t agree a resolution within 8 weeks, you may be able to escalate to Ombudsman Services: Energy.

How to complain

• Email: complaints@amcymarketing.com
• Phone: 0740 495 9095 (Mon–Fri, 9:00–17:30)
• Post: 34 Stockport Road, Ashton-Under-Lyne, OL7 0LD, United Kingdom

What happens next

1. We acknowledge your complaint within 2 working days.
2. We investigate and propose a resolution, usually within 10 working days.
3. We’ll keep you updated and confirm the outcome in writing.

Escalation (after 8 weeks or deadlock)

If you’re a microbusiness and we haven’t resolved your complaint within 8 weeks, or we’ve issued a deadlock letter, you can contact Ombudsman Services: Energy. This is free and independent.

• Website: ombudsman-services.org
• Phone: 0330 440 1624
• Email: enquiry@ombudsman-services.org

What to include

• Business name, postcode and a contact number
• Supply details (MPAN/MPRN) if relevant
• What happened and any dates/bills involved
• What you’d like us to do to put things right

Our commitment

• Be transparent about fees and supplier arrangements
• Handle switching and reads to prevent billing errors
• Keep you informed with clear, written outcomes